Yes! We are pleased to offer Trade Account partnerships for Trade Industry Professionals within Architecture and Interior Architecture Industries.

To apply, please submit a form on our Trade Account Application page.

A Made-to-Order item is a piece that will be made especially for you. When your order is received, we will commence production. All of our designs are handcrafted from start to finish, so often this process takes time. Once your piece is finished, it will be packaged and shipped to our Houston warehouse. Once it has been dispatched from the warehouse, you will receive a shipping notification.

If any of your delivery details have changed, please ensure you have updated the team prior to receiving the dispatch notification. Your order will be sent to the original address on your order.

At En Gold we believe in producing in small and limited quantities. This is to avoid overproducing and ensure we continue to reduce wastage, whilst investing in the growth of our community of artisans and makers.

As a result, our collections often sell-out quickly. By allowing you to place your order before the piece arrives to our warehouse, you are able to purchase your piece on the next incoming shipment and avoid missing out.

The month quoted is the estimated month of arrival to our Houston warehouse. The item could arrive any time within the quoted month. This is intentionally a broad estimate to ensure we have allowed for any unforeseen delays and is subject to change at any time.

Yes, we offer a 50% deposit option at the time of placing an order for an item with a Lead Time. This deposit secures your item and guarantees your order.

When is the balance payment due?
The remaining 50% balance is due approximately 3 weeks before the product arrives at our warehouse. 
We will send an invoice to your email with instructions for the final payment as it becomes due.

What happens if I can't make the final payment on time?
If you’re unable to make the final payment 3 weeks prior to the product arriving at our warehouse, you will have an additional 1 week after the item has arrived at our warehouse to complete the payment. 

If the balance is still unpaid after this period, we will release the reserved item and issue you a non-refundable credit note for the amount you have already paid. 

Your order will not be dispatched until full payment has been received.

Can I cancel my preorder and get a refund?
You can cancel your preorder and receive a full refund of your deposit within 7 days of placing the order. 

After 7 days, the deposit becomes non-refundable unless the delivery is significantly delayed or as required by law. For cancellations, please contact our team.

Approved refunds are processed within 5–7 business days. For cancellations, this starts from the date we approve your request. For returns, it starts once the item has reached us and passed inspection.

Refunds go back to your original payment method, and your bank may take a few extra business days to show the funds. See our Refund Policy for full details.

Large furniture items such as dining tables are usually sent via White Glove Delivery, En Gold makes every effort to use White Glove Delivery for all furniture orders however it may not always be available.

Where viable, smaller furniture items such as coffee tables and side tables may be sent on standard palletized freight.

Please visit our Shipping page for more information about the delivery process.

Your entire order will be shipped together when all items are ready-to-ship. If you would like to split your delivery and receive 'ready to ship' item/s immediately, this will incur an additional shipping charge as this will require an additional shipping service.

Many of our smaller items are available across all of the US states. Large furniture items do require special handling and a shipping option may not be available at checkout. To receive a custom shipping quote please email our team at hello@engold.com.

Orders purchased directly from En Gold are only available to ship within the USA. Please visit our Stockist page to see if there is an En Gold retail stockist near you.

Some large furniture items may require a personalised freight quote, particularly if you are in a regional area.

To organise a freight quote you are welcome to contact us here.

All homewares are available for delivery nationwide and usually dispatched within 5-7 business days. Once dispatched, you will receive a email with tracking information.

Yes, for homewares. Choose Pickup at checkout and select En Gold Austin. Pickup is free. We'll email you as soon as your order is ready to collect from 1632 S. First St, Austin, TX 78704, Tuesday to Saturday 10am to 6pm, Sunday 11am to 4pm (closed Mondays). Please bring your order number.

Furniture isn't available for pickup and is delivered as usual. If Pickup doesn't appear at checkout, an item in your cart can't be collected from Austin.

Our White Glove team removes packaging as part of your delivery. If there is any possibility you may wish to return your order, please ask the delivery team to leave the original packaging with you and keep it for the 7-day change-of-mind window. If the packaging has been removed, we can arrange professional repackaging and collection for an approved return at your expense. Transit damage must be reported within 24 hours of delivery with photos. See our Refund Policy.

All of our stone pieces are constructed using a traditional natural stone tile form of artistry. They are honed and polished provide a natural gloss and protective finish. This will wear down over time with use. Learn more about Our Craft.

For full care information, please visit our Care Page.

Yes. En Gold Austin is now open at 1632 S. First St, Austin, TX, Tuesday to Saturday 10am to 6pm, Sunday 11am to 4pm, closed Mondays. Visit our Austin store to experience the collection in person, see the finishes up close and get personalized styling advice from our team.

Our original gallery in Melbourne, Australia also presents the full collection and welcomes appointments and walk-ins.

You can also find select pieces at our Stockist locations.

We do not offer custom made pieces and all of our designs are made in set dimensions.

Every En Gold piece is designed in-house and produced in small, limited runs to our specifications. We work with natural materials including fossil stone, marble, travertine, solid timber, rattan and sea grass, chosen for their character and the way they age.

Because these are natural materials, no two pieces are identical. Variation in veining, tone and texture is part of the design, not a fault.