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Warranty

At En Gold, we pride ourselves on our craftsmanship and the artistry behind each of our pieces. All products go through a strict quality control process and are covered with a 12 month manufacturer warranty. 
Covered Items:

All En Gold branded designs that have been purchased directly from www.engold.com have a 12 month structural and hardware manufacturing warranty.

Duration:

The warranty period starts from the confirmed date the item was delivered to the purchaser’s address.

Conditions:

Furniture must be used for residential purposes only.

Proper care and maintenance instructions must be followed.

Warranty is non-transferable to a new owner, valid only to the original purchaser.

Exclusions:

  • Natural stone comes with its own unique variations such as veining and colour variation and will not affect the structural integrity of your product. This is not considered a fault under warranty.
  • Filled, unfilled holes and veins in our stone and marble pieces are a part of the product and are not considered a fault.
  • Due to the hand-crafted method in which our pieces are made, characteristics are expected in our pieces and are not considered a fault. Some examples are, but are not limited to: uneven surfaces, slight variation in edging surface, angled silhouettes etc.  

Voiding Warranty:

  • Damage caused by misuse, accidents, improper cleaning or failing to follow product care guide.
  • Damaged caused due to moving or improper protection whilst transporting.
  • Normal wear and tear, including fabric fading.
  • Commercial use of residential furniture.
  • Unauthorised repairs, alterations, or modifications from an unauthorised third party.
  • Any use of toxic cleaning products that are not specifically recommended by En Gold.
  • Damaged caused by any household pet, pests, mice, cockroaches, or other insects (this includes Termites).
  • Damage caused from fire or natural disaster.
  • If the product is used in a non-household setting. 

Claims Process:

In the rare event you have a faulty or damaged product, please fill out Warranty Claim Form providing image(s) of the damage, order number and any supporting details.

Remedies:

Approved claims may result in repair, replacement parts, or replacement furniture at the manufacturer's discretion.

 

A note from En Gold 

We understand accidents happen and it is heartbreaking when breakages do occur; if an incident does occur we are happy to provide recommendations that may be able to assist in repairing your product.